Shipping and delivery
Webshop where a collection order can still be shipped
A customer chooses collection but cannot make it to the shop after all. Normally that means cancelling and ordering again. Now he simply pays for shipping afterwards and you send it.
Your customer gets a link in the email or on the thank-you page, pays the shipping costs and you see it straight away on the order.
From €1 a day • 14 days free trial • No credit card needed
How it works
- Switch on “still ship” in your settings.
- Choose in which order statuses this is allowed.
- Your customer gets a link and pays the shipping costs.
What it gives you
No cancelling and starting over
You keep the order and the sale.
You stay in control
A customer can only do this in the statuses you choose. Not for completed or cancelled orders.
Safe
The link is personal and only works for that one order.
Frequently asked questions
Where does the customer see the distance to the shop?
With collection you see roughly how far the shop is from your address. The address is not stored.
Which payment method?
Your customer pays the shipping costs online, for example with iDEAL.